Terms and Conditions

Definitions
Linna Organics: Linna Organics, established in Oss, Chamber of Commerce no. Coming Soon.
Customer: the party which Linna Organics has entered into an agreement with.
Parties: Linna Organics and customer together.
Consumer: a customer who is an individual acting for private purposes.

Applicability
These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of
services or products by or on behalf of Linna Organics.
Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of
the customer or of third parties.

Prices
All prices used by Linna Organics are in euros, are inclusive of VAT and exclusive of any other costs such as
administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed
otherwise.
Linna Organics is entitled to adjust all prices for its products or services, shown in its shop, on its website or
otherwise, at any time.
Increases in the cost prices of products or parts thereof, which Linna Organics could not foresee at the time of
making an offer or the conclusion of the agreement, may give rise to price increases.
The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3,
unless the increase is the result of statutory regulation.

Payments and payment term
Linna Organics may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed
amount.
The customer must have paid the full amount within 7 days, after delivery.
Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed
amount at the latest on the last day of the payment term, he is legally in default, without Linna Organics having to
send the customer a reminder or to put him in default.
Linna Organics reserves the right to make a delivery conditional upon immediate payment or to require adequate
security for the total amount of the services or products.

Right of recovery of goods
As soon as the customer is in default, Linna Organics is entitled to invoke the right of recovery with regard to the
unpaid products delivered to the customer.
Linna Organics invokes the right of recovery by means of a written or electronic announcement.
As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return
the products concerned to Linna Organics, unless the parties agree to make other arrangements about this.
The costs for the collection or return of the products are at the expense of the customer.

Right of withdrawal
A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason,
provided that:
the product has not been used it is not a product that can spoil quickly
the consumer has not renounced his right of withdrawal
The cooling-off period of 14 days as referred to in paragraph 1 commences:
on the day after the consumer has received the last product or part of 1 order
as soon as the consumer has received the first the product of a subscription
as soon as the consumer has confirmed the purchase of digital content via the internet
The consumer can notify his right of withdrawal via georgi.ivanov@linnaorganics.com, if desired by using the
withdrawal form that can be downloaded via the website of Linna Organics, linnaorganics.com.
The consumer is obliged to return the product to Linna Organics within 14 days after the notification of his right of
withdrawal, after which period his right of withdrawal will lapse.
Reimbursement of delivery costs.
If the purchase costs and any other costs (such as shipping and return costs) are eligible for reimbursement
according to the law, Linna Organics will refund these costs to the consumer within 14 days of receipt of the timely
appeal to the right of withdrawal, provided that the consumer has returned the product to Linna Organics in time.
The costs for return are only reimbursed by Linna Organics if the complete order is returned.
Reimbursement of return costs

If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the
complete order will be borne by the consumer.

Delivery
Delivery takes place while stocks last.
Delivery of products ordered online takes place at the address indicated by the customer.

Delivery period
Any delivery period specified by Linna Organics is indicative and does not give the customer the right to dissolution
or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
The delivery starts once the customer has fully completed the (electronic) ordering process and received an
(electronic) confirmation of his order from Linna Organics.
Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the
contract, unless Linna Organics cannot deliver within 14 days after the customer has urged him to do so in
writing or if the parties have agreed upon otherwise.

Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place in time.
Transport costs
Transport costs are paid by the customer, unless the parties have agreed upon otherwise.
Packaging and shipping
If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the
forwarder or delivery person before receiving the product. In the absence of which Linna Organics may not be held
liable for any damage.
Storage
If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the
customer.
Any extra costs as a result of premature or late purchase of products are entirely at the customer’s expense.

Indemnity

services supplied by Linna Organics.
Complaints
The customer must examine a product or service provided by Linna Organics as soon as possible for possible
shortcomings.
If a delivered product or service does not comply with what the customer could reasonably expect from the
agreement, the customer must inform Linna Organics of this as soon as possible, but in any case within 1 month
after the discovery of the shortcomings.
Consumers must inform Linna Organics of this within two months after detection of the shortcomings.
The customer gives a detailed description as possible of the shortcomings, so that Linna Organics is able to respond
adequately.
The customer must demonstrate that the complaint relates to an agreement between the parties.
If a complaint relates to ongoing work, this can in any case not lead to Linna Organics being forced to perform other
work than has been agreed.
Giving notice
The customer must provide any notice of default to Linna Organics in writing.

It is the responsibility of the customer that a notice of default actually reaches Linna Organics (in time).
Joint and several Client liabilities
If Linna Organics enters into an agreement with several customers, each of them shall be jointly and severally liable
for the full amounts due to Linna Organics under that agreement.

Liability of Linna Organics
Linna Organics is only liable for any damage the customer suffers if and insofar as this damage is caused by intent
or gross negligence.
If Linna Organics is liable for any damage, it is only liable for direct damages that results from or is related to the
execution of an agreement.
Linna Organics is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to
third parties.
If Linna Organics is liable, its liability is limited to the amount paid by a closed (professional) liability insurance
and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited
to the (part of the) invoice to which the liability relates.
All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only
approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of
any obligation.

Expiry period
Every right of the customer to compensation from Linna Organics shall, in any case, expire within 12 months after
the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89
Dutch Civil Code.

Dissolution
The customer has the right to dissolve the agreement if Linna Organics imputably fails in the fulfillment of his
obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor
significance.
If the fulfillment of the obligations by Linna Organics is not permanent or temporarily impossible, dissolution can
only take place after Linna Organics is in default.

Transfer of rights
The customer cannot transfer its rights deferring from an agreement with Linna Organics to third parties without the
prior written consent of Linna Organics.
This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.
Consequences of nullity or annullability
If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the
other provisions of these terms and conditions.
A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Linna
Organics had in mind when drafting the conditions on that issue.

Applicable law and competent court
Dutch law is exclusively applicable to all agreements between the parties.
The Dutch court in the district where Linna Organics is established is exclusively competent in case of any disputes
between parties, unless the law prescribes otherwise.