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Shipping and Refund Policy
Shipping Policy
Shipping and Delivery Policy
At Linna Organics, we are committed to providing you with a seamless shopping experience, which includes timely and reliable shipping of your orders within Europe. Please take a moment to read our shipping policy to understand the details of how your order will be processed, shipped, and delivered.
Shipping Locations and Rates:
FREE SHIPPING ELIGIBLITY
|
ORDERS > € 39.90 |
FREE SHIPPING |
|
ORDERS > € 55 |
FREE SHIPPING |
|
ORDERS > € 99 |
FREE SHIPPING |
STANDARD SHIPPING COSTS (Orders < €39.90/99)
|
GERMANY |
€ 5 |
|
FRANCE |
€ 10 |
|
IRELAND |
€ 12 |
|
PORTUGAL |
€ 12 |
|
DENMARK |
€ 12 |
|
UNITED KINGDOM |
€ 12 |
|
MONACO |
€ 12 |
|
CROATIA |
€ 13 |
|
ESTONIA |
€ 13 |
|
BULGARIA |
€ 13 |
|
CZECH REPUBLIC |
€ 13 |
|
GREECE * |
€ 13 |
|
CYPRUS |
€ 13 |
|
SWITZERLAND |
€ 16 |
|
FINLAND |
€ 16 |
PAYMENT METHODS
LinnaOrganics offers several payment methods. Our current selection of accepted payment methods include:
Multiple Shipping Centers: To expedite the delivery process and ensure you receive your products in a timely manner, we ship your orders from multiple distribution centers located strategically across Europe. This approach may result in your order arriving in separate packages and possibly at different times.
Order Processing: Once your order is successfully placed and payment is confirmed, our team begins the order processing procedure. This includes verifying the details of your order, packaging your items securely, and arranging for shipment.
Shipment Tracking: Upon shipping your order, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your shipment as it makes its way to your destination. Please note that tracking information may take some time to become active as it is updated by our shipping partners.
Delays and Exceptions: While we make every effort to ensure timely deliveries, there may be instances where unforeseen circumstances, such as weather conditions or customs clearance delays, impact the estimated delivery times. In such cases, we appreciate your patience and understanding.
Shipping Address: To ensure accurate and on-time delivery, please provide a valid and complete shipping address when placing your order. Please double-check your details to avoid any issues with the delivery process.
Contact Us: If you have any questions or concerns about our shipping policy, tracking your order, or any other related inquiries, our dedicated customer support team is here to assist you. You can reach out to us via email, phone, or live chat. Visit our Contact Us page for more information.
At Linna Organics, your satisfaction is our priority. We strive to provide you with exceptional products and services, including reliable shipping that ensures your products arrive promptly and in pristine condition. Thank you for choosing Linna Organics for your CBD wellness need
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Refund Policy
Refund Policy
At Linna Organics, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to ensure a hassle-free experience. Please take a moment to review our policy and guidelines for returning products.
14-Day Return Window: You have a period of 14 days from the date of receiving your order to request a return for eligible products. If the 14-day period has passed since you received your order, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns: To be eligible for a return, the product must be in its original packaging, unused, and in the same condition that you received it. It should also be accompanied by the original proof of purchase.
Return Process: To initiate a return, please contact our customer support team within the 14-day return window. You can reach us via email, phone, or live chat. Provide us with your order details and the reason for the return.
Evaluation and Options: Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria. We will then notify you regarding the approval or rejection of your return. If your return is approved, you will have the following options:
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- Refund: If you choose a refund, we will process the refund to your original payment method. Please note that the refund may take some time to reflect in your account, depending on your payment provider’s policies.
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- Exchange: Alternatively, you can opt for an exchange. You can choose a replacement product of equal or lesser value from our store. If the chosen product has a lower value, the remaining balance will be refunded to your original payment method.
Shipping Costs: Please note that shipping costs associated with returning the product are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the product to us.
Damaged or Defective Products: If you receive a damaged or defective product, please reach out to our customer support team within 14 days of receiving your order. We will provide you with instructions on how to return the product, and we will cover the return shipping costs in such cases.
Contact Us: If you have any questions or concerns about our refund policy, the return process, or any other related inquiries, our dedicated customer support team is here to assist you. You can reach out to us via email, phone, or live chat. Visit our Contact Us page for more information.